Need Help? Let's Sort It Out.
How We Help
Whether you have a question before booking, need help managing an existing reservation, or want advice choosing a Washington DC tour, our support team is here. We handle questions submitted through this website directly, without passing you between departments.
Managing Your Booking
- Booking confirmation: if your confirmation email hasn't arrived, check your spam folder, then contact us so we can resend it.
- Date changes: email us with your booking reference and preferred new date, or use Manage Booking.
- Group bookings: for larger groups or private tours, contact us directly so we can review the available options.
- Accessibility: tell us about mobility, access or dietary needs before the tour so the operator can be informed.
Cancellations and Refunds
With Ticket Assurance, Cancellation up to 24 hours before the scheduled tour. Without Ticket Assurance, Cancellation up to 48 hours in advance.
If a tour is cancelled by the operator for weather or safety reasons, you'll be offered a new date or a refund. Full details are in our refund policy.
Contact Information
Frequently Asked Questions
Send Us a Message
Questions about departure times, accessibility, group bookings or a specific tour? Send the details and our team will reply by email.