Overview
This policy explains what information Washington DC Tours handles when you browse this website, submit a booking request or contact support. We use information only for the purposes described here and take reasonable steps to limit access to it.
Information we collect
- Contact details: name, email address and phone number.
- Booking details: selected tour, date, time, ticket option, guest quantities and booking reference.
- Checkout details: billing address, city, postal code and country.
- Communications: messages and updates connected with support or a booking request.
- Technical information: basic browser, device and usage information needed to operate and protect the website.
How information is used
- Review availability and administer booking requests.
- Send receipts, status updates and confirmation information.
- Respond to questions, changes and cancellation requests.
- Validate submitted details, prevent misuse and improve website reliability.
- Meet recordkeeping and other applicable obligations.
Payment information
Complete card numbers, expiry dates and security codes are not stored in our booking records. Booking records may retain limited payment-related details, such as the card type and final digits, when needed to identify a transaction or assist with support.
Security and retention
We use reasonable administrative and technical safeguards, restrict access to information and retain records only as long as needed for bookings, support, dispute handling, security and applicable obligations. No internet service can guarantee absolute security.
Your choices
You may request access to, correction of or deletion of eligible personal information. Some records may need to be retained for security, completed transactions or legal obligations. To make a request, contact support and include enough information to locate the relevant booking.
International visitors
Travelers may access this website from many countries. Information may be processed in locations different from where it was submitted, subject to the safeguards and service needs described in this policy.
Policy updates
We may revise this policy when our services or obligations change. The current version will be posted on this page. Questions about this policy can be directed through our support page.